Booking-line module
Fewer empty slots: a confirmation the day before, and the freed slot offered again.
A WhatsApp or email reminder the day before lets each customer confirm, move or cancel. A cancelled slot goes straight to the waiting list, and at 8:00 you get the day's summary.
- Confirm, move or cancel in the same chat
- Freed slots offered to the waiting list
- The day's summary at 8:00
- AI assistantHello, this is the automated assistant of Estudio Brisa. See you tomorrow at 10:00 for your colour with Paula. If you need to change or cancel, just reply here.
- CustomerCould we make it 12:00 instead?
- AI assistantYes: 12:00 tomorrow with Paula is free. I have moved it. See you then!
In short
The day-before confirmation against no-shows sends each customer a reminder on WhatsApp, and they confirm, move or cancel in the same chat. A freed slot goes to the waiting list, and the module runs on the booking solution you already use: it is not bought on its own.
Updated on
At a glance
- For whom
- Businesses that already use one of our booking solutions: workshops, restaurants, offices, salons, emergency trades and groomers.
- What it does
- Asks each customer to confirm the day before and offers each freed slot to the waiting list.
- Channels
- WhatsApp and Email
- Getting started
- Switch it on in the booking solution you already use and choose when the message is sent.
- Price
- Set per country: ask us for the price where your business is
Runs on your booking line
Add the confirmation to the booking line of your trade: same calendar, same channels, same assistant. It is never bought on its own.
What a missed appointment costs
A slot nobody fills
When a customer forgets, the time is lost: a professional, a lift or a table waits for someone who does not come.
Cancellations you hear about too late
A customer who cannot come often does not call. You find out when the slot is already wasted.
A waiting list nobody calls
Other customers wanted that slot, but nobody has time to phone them one by one when it frees up.
How it works
- Step 1
Switch it on in your booking solution
Add the module to the booking line you already use and choose when the message goes out the day before.
- Step 2
Each customer gets a message the day before
By WhatsApp, or by email for customers who do not use WhatsApp. They confirm, move or cancel by replying in the same chat.
- Step 3
Freed slots go to the waiting list
When someone cancels, the assistant offers the slot to the customers who asked for one, and your calendar is updated.
From message to action
A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.
Website chatEstudio Brisa21:47
- 21:47
Customer
Hi, can I book a 45-minute appointment tomorrow morning?
AI assistant
Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?
Customer
9:30, please.
AI assistant
Done: tomorrow at 9:30, 45 minutes.
The appointment is in Estudio Brisa's calendar.
How customers receive it
The message goes to each customer's usual channel.
- WhatsAppThe reminder and the reply in the same chat.
- EmailFor customers who do not use WhatsApp.
What a confirmation looks like
- WhatsAppEstudio BrisaThursday · 18:00
- AI assistantHello, this is the automated assistant of Estudio Brisa. See you tomorrow at 10:00 for your colour with Paula. If you need to change or cancel, just reply here.
- CustomerCould we make it 12:00 instead?
- AI assistantYes: 12:00 tomorrow with Paula is free. I have moved it. See you then!
- Moved in the calendar: Friday 12:00. The 10:00 slot is offered to the waiting list.
The new time is written in the salon's own calendar.
Illustrative example: the business, the people and the amounts are fictitious. - WhatsAppCasa LolaSaturday · 12:30
- AI assistantHello, this is the automated assistant of Casa Lola. You asked for a table for four tonight: one has just freed up at 21:00. Would you like it?
- CustomerYes, we'll take it!
- AI assistantDone: table for four tonight at 21:00. See you later.
- Booked in the calendar from the waiting list: tonight 21:00, four guests.
The freed table reaches the restaurant's own calendar.
Illustrative example: the business, the people and the amounts are fictitious. - EmailTalleres NorteMonday · 17:00
- AI assistantHello, this is the automated assistant of Talleres Norte. Your car's service is booked for tomorrow at 9:00. Reply to this email if you need to change it.
- CustomerSorry, I have to cancel, I will call next week.
- AI assistantCancelled. When you want a new slot, just reply here or call us.
- Cancelled in the calendar; tomorrow's 9:00 slot is free for another customer.
The workshop's own calendar is updated the evening before.
Illustrative example: the business, the people and the amounts are fictitious.
Works with your booking line
The module reads and updates the same calendar your booking solution uses, such as Google Calendar or Outlook.
+Thousands of possible integrations
Price of the module
Prices are set per country
The plans work the same everywhere; the price depends on the country where your business is. Tell us where it is and we will send you the plans and prices for it.
- The module is not bought on its own: it runs on a booking solution.
Today and with the confirmation
| — | Today | With the confirmation |
|---|---|---|
| Reminders | Phoned one by one, if at all | Sent to everyone the day before |
| Changes and cancellations | Heard about too late | Handled in the same chat |
| Freed slots | Lost | Offered to the waiting list |
| Overview of the day | Found out on the day | A summary at 8:00 |
Questions about the confirmation
Do my customers know the message comes from an assistant?
Yes. Each message says it comes from your business's automated assistant, and customers can ask for a person at any time.
How does the customer answer?
By replying in the same chat or email. They can confirm, ask for another time or cancel; the assistant updates your calendar.
Are the WhatsApp messages extra?
The messages of the confirmation are part of the module, which includes a number of appointments each month; beyond them each appointment has a fixed price, shown with the prices.
How does the waiting list work?
When a customer asks for a slot that is taken, the assistant can add them to the waiting list. If the slot frees up, it offers it to them first.
Can I send these messages to every customer?
The confirmation is a service message about an appointment the customer made. Marketing messages are something else and, under the GDPR, need the customer's consent.
Which solutions does it work with?
With our booking solutions for workshops, restaurants, offices, salons, emergency trades and groomers, on the same calendar.
How much does it cost?
Prices are set per country. Tell us where your business is and we will send you the prices for it.
Why you can rely on it
- Your customers' data is handled to comply with data protection law worldwide
- Every message says it comes from an assistant
- Changes go straight into your own calendar
- How we look after data
Operated by AD Caldas Innotec SA, the company named in the legal notice.
Fill the slots that would stay empty
Add the confirmation to your booking line and let the assistant remind your customers the day before.