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International (no prices)

Other countries

The price depends on the country, not on the language.

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Language

International (no prices)

Other countries

The price depends on the country, not on the language.

Sector

Home and technical services

In short

Plumbers, electricians, heating and air-conditioning technicians, locksmiths and cleaning or pest-control firms get an assistant that answers emergencies at any hour and passes them to whoever is on call. Routine jobs become booked visits, quotes and payments.

Updated on

Who it is for

Plumbers, electricians, heating, air-conditioning and boiler technicians, locksmiths, appliance repairers, and cleaning, pest-control and removal firms.

What gets in the way today

  • Night emergencies go to the next search result

    A leak or a power cut happens at night or at the weekend, the technician is on a job or asleep, and the caller moves on to the next business on the map.

  • Assessment visits that go nowhere

    Requests arrive without photos or measurements, so technicians travel to assess jobs that never turn into work.

  • Maintenance nobody reminds

    Boilers, air conditioning and heating installations need regular maintenance, and that recurring work is lost when nobody reminds the customer.

Solutions

24h emergency line with on-call transfer

Recommended

Tells an emergency from a routine job with closed questions, states your call-out fee and transfers the call to the technician on call.

The assistant classifies each call with closed questions. With a smell of gas or an electrical risk, it gives only your fixed safety script and points to the emergency number. It states the night call-out fee you set and transfers the call to the technician on call, with a reference; anything that is not urgent becomes a booked visit. Deposits and call-out fees can be paid by card through a link.

Channels
  • Phone calls(main channel)
  • WhatsApp
  • SMS
  • Email
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Quotes from photos

Collects the job type, photos, measurements and appliance label, gives only a starting price range and prepares the draft quote for your approval.

The assistant collects the type of job, photos, measurements and the appliance label, and gives only the starting price range you set. It creates the draft quote in your invoicing software for you to approve and then sends the customer the formal PDF. When the job needs an on-site look, it books the visit in your calendar.

Channels
  • WhatsApp(main channel)
  • Email
  • Website chat
  • Phone calls
Ask about this solutionTell me when it is available in my country

Visits within a set time window

Books each visit in a two-hour window on each technician's calendar, confirms the day before and tells the customer the expected arrival time.

The assistant books each visit in a two-hour window, in one calendar per technician, and confirms it the day before. On the day, the technician tells the assistant on Telegram or WhatsApp when they are on the way, and the customer receives the expected arrival time. For recurring cleaning, customers can skip or swap a week in the same conversation.

Channels
  • WhatsApp(main channel)
  • SMS
  • Phone calls
  • Telegram
Ask about this solutionTell me when it is available in my country

Maintenance reminders on time

From your customer list or a spreadsheet, the assistant schedules a reminder for each customer's service month: email to existing customers, and WhatsApp only to those who opted in. Each reply becomes a booked visit, grouped by area so your technicians drive less. It suits boilers, air conditioning, pest control and any service that comes round every year.

Channels
  • Email(main channel)
  • WhatsApp
  • SMS
  • Phone calls
Ask about this solutionTell me when it is available in my country

From job report to payment

Turns the technician's voice message and photos into a job report, sends the customer the PDF and payment link and chases overdue invoices.

The technician dictates the job report in a voice message, with photos, and the assistant structures it. Once the technician confirms, the customer receives the report as a PDF with the payment link. The assistant reminds customers of overdue invoices and marks as paid those that come in, so invoicing no longer waits for the evening.

Channels
  • Voice messages(main channel)
  • WhatsApp
  • Telegram
  • Email
  • SMS
Ask about this solutionTell me when it is available in my country

Review after the service

Asks each customer how the visit went a day later, sends everyone your Google review link and passes complaints to you with a reference.

A day after the visit, the assistant asks the customer how it went and sends everyone your Google review link, with no filter and no incentive. Complaints go to you with a reference, before they become a public review. When you connect your Business Profile, it can also draft replies to your reviews for you to approve.

Channels
  • WhatsApp(main channel)
  • SMS
  • Email
Ask about this solutionTell me when it is available in my country
All sectors

From message to action

A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.

Website chatEstudio Brisa21:47

  1. 21:47

    Customer

    Hi, can I book a 45-minute appointment tomorrow morning?

  2. AI assistant

    Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?

  3. Customer

    9:30, please.

  4. AI assistant

    Done: tomorrow at 9:30, 45 minutes.

  5. The appointment is in Estudio Brisa's calendar.

Illustrative example; the business and the details are fictitious.

Frequently asked questions

Does the assistant diagnose problems?

No. It asks closed questions to tell an emergency from a routine job. A gas or electrical risk gets only your fixed safety script.

Who takes the night calls?

The technician on call in your rota. The assistant transfers each real emergency with a summary.

Can it tell customers the call-out fee?

Yes. It states the call-out fee you set before transferring the call.

How do I keep night-time calls under control?

Night-time volume is hard to predict, so you set a spending cap for the line, and night calls follow the rota and hours you define.

Can it tell customers when the technician will arrive?

Yes. It books a two-hour window and, on the day, gives the expected arrival time.

Can it remind customers of yearly boiler and air-conditioning servicing?

Yes. It reminds each customer in their service month and turns each reply into a visit.

How is my customers' data handled?

Each solution asks for what its task needs. The data is handled to comply with data protection law worldwide, is not sold or passed on, and is not used to train AI models. A data processing agreement is part of your sign-up.

How long does it take to go live?

In the countries where NordixAIgency has its own edition, you set it up yourself, with about 15 minutes for your business profile. Tell us where your business is and we will let you know when it opens there.

What happens when the assistant does not know the answer?

It says it does not know, takes the customer's question in writing and hands the conversation to your team with a reference, so nobody asks twice. You set who takes it, and when.

How many calls can it answer at the same time?

Five. The line answers five calls at the same time, and that number is the same on every plan.

Not sure which solution fits your business?

Tell us how you work and we will point you to the right one.

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