Sector
In short
Independent gyms, boutique studios, personal trainers, CrossFit boxes and padel clubs get an assistant that answers members and leads while the coach is teaching. It books classes and trial sessions, recovers returned payments and fills empty courts.
Updated on
Independent gyms, boutique studios, personal trainers, CrossFit boxes and padel clubs.
Members ask about places, schedules and rules on WhatsApp, and the answer only comes when the coach leaves the class.
A lead from your ad asks for the price late in the evening, nobody answers, and the club has paid for a conversation it loses.
When direct debits come back unpaid, someone has to contact each member one by one, and the fees quietly stay unpaid.
The assistant answers members and prospects about schedules, prices, classes and club rules, by phone, WhatsApp, email, website chat and Instagram. It collects freeze, plan-change and cancellation requests with a reference and hands them to your team, which decides. It works from your club profile alone, and can also read your gym software where that software allows it.
Reads your bank's returns file or your software export, talks to each member, sends the payment link and reports what was recovered.
You upload your bank's returns file or the export from your gym software, and the assistant contacts each member with an unpaid fee. It sends the payment link, records who paid and handles “I already paid” replies. At the end of the cycle, you receive a report of the amounts recovered and the members still pending, and disputes go to your team.
Books one-to-one and small-group sessions in Google Calendar, takes the deposit or a session bundle and fills freed slots from the waiting list.
The assistant books one-to-one or small-group sessions in Google Calendar while you are training, and takes the deposit or the payment for a bundle of ten sessions by link. It reminds each client the day before and offers a freed slot to your waiting list. Clients can also book from the Book button on Google Maps once we switch it on for you.
Replies to leads from your social media ads, asks about goals and schedule, books the trial class and follows up the next day.
The assistant replies to each lead from your ads on Instagram, Messenger, WhatsApp or your website, asks about their goal and preferred schedule and books the trial class. The day after the class, it sends the sign-up link. Leads get an answer in minutes at any hour, instead of waiting until someone on the team can reply.
Checks places in your studio software, books and cancels within your club rules, runs the waiting list and charges drop-in classes by link.
The assistant checks places in your studio software, books and cancels within your club's rules and manages the waiting list when a class is full. Drop-in classes are charged by link. Members book by WhatsApp, phone, Instagram, website chat or email without opening an app, and every booking is written to the system your coaches already use.
Reads your court bookings, offers empty slots to players who accepted messages and sends the manager the day's occupancy at 8:00.
The assistant reads your court bookings in Playtomic and offers the empty slots to players who agreed to receive messages, so an empty hour still has a chance to fill. At 8:00, the manager receives the day's occupancy. Clubs without Playtomic take bookings and payments on Google Calendar instead, with the same summary.
A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.
Website chatEstudio Brisa21:47
Customer
Hi, can I book a 45-minute appointment tomorrow morning?
AI assistant
Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?
Customer
9:30, please.
AI assistant
Done: tomorrow at 9:30, 45 minutes.
The appointment is in Estudio Brisa's calendar.
Yes, where your software allows it: each solution lists the systems it works with and how you connect them. The member line also works without any gym software, from your club profile.
The assistant collects freeze, plan-change and cancellation requests with a reference and hands them to your team, which decides.
Yes. Drop-in classes, session bundles and overdue fees are paid through a link, into your own Stripe account.
No. It answers when your team is teaching or the club is closed, and passes anything that needs a person to your team.
Yes. It offers the empty slots on your courts to players who agreed to receive messages.
The assistant manages the waiting list and books and cancels places within your club's rules.
Each solution asks for what its task needs. The data is handled to comply with data protection law worldwide, is not sold or passed on, and is not used to train AI models. A data processing agreement is part of your sign-up.
In the countries where NordixAIgency has its own edition, you set it up yourself, with about 15 minutes for your business profile. Tell us where your business is and we will let you know when it opens there.
It says it does not know, takes the customer's question in writing and hands the conversation to your team with a reference, so nobody asks twice. You set who takes it, and when.
Five. The line answers five calls at the same time, and that number is the same on every plan.
Tell us how you work and we will point you to the right one.
