Trust is part of the product
What happens to your customers' data, how the assistant presents itself, and who has the last word on anything sensitive.
In short
Your customers' data is handled to comply with data protection law worldwide, the assistant always says it is an AI assistant, and every action is recorded. Payments and sensitive steps need a confirmation, and we never sell your data or use it to train AI models.
Updated on
How we protect your data
Data protection worldwide
Conversations and customer details are stored and handled to comply with data protection law worldwide.
Designed for the GDPR
Each ready-made solution asks for what its task needs: the workshop calendar asks for the plate, the model and the mileage, and a clinic's reminder names no specialty or reason. A data processing agreement with AD Caldas Innotec SA is part of your sign-up, and you can read it before you sign.
Transparent AI
The assistant tells your customers it is an AI assistant in its first reply, as Article 50 of the EU AI Act asks of AI systems that talk to people. The example conversations on this site show that line.
Every action recorded
Each booking, message and payment request can be traced back to the part of the conversation that led to it.
Confirmation before sensitive actions
Anything that moves money or publishes something in your name needs a confirmation every time, never once for all.
Your team stays in charge
Conversations pass to a person with a reference and the context, and you decide who is on call and when.
What we do not do with your data
We do not sell it, we do not pass it on for others to use, and we do not use it to train AI models.
Your customers' rights
Access, correction and deletion of personal data (GDPR art. 17 for deletion) follow a documented process, and we help you answer each request.
Payments without card data in the chat
Deposits and payments go through a secure payment page or your own Stripe account; the card number never passes through the conversation.
Does your legal team want more detail?
Ask us for the documents you need, such as the data processing agreement or the list of the providers we use.
Frequently asked questions
How does the assistant handle personal data?
Each ready-made solution asks for what its task needs, such as the service and the car for a workshop booking, and a clinic's reminder names no specialty or reason. The data is handled to comply with data protection law worldwide, and a data processing agreement is part of your sign-up.
Do my customers know they are talking to an AI?
Yes. In its first reply on every channel, the assistant says it is your business's automated assistant, and your customers can ask for a person at any time.
Can a customer ask for their data to be deleted?
Yes. Access, correction and deletion requests follow a documented process, and we help you answer each one.
Where can I read the legal documents?
The privacy policy and the cookie policy are linked at the bottom of every page. For anything else, such as the data processing agreement, ask us through the contact form.