Country and language: International, English

Language

International (no prices)

Other countries

The price depends on the country, not on the language.

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Language

International (no prices)

Other countries

The price depends on the country, not on the language.

Sector

Retail and e-commerce

In short

Online shops, shops with a point of sale, florists, pastry shops and distributors get an assistant that answers questions about orders, stock and returns on WhatsApp, email, Instagram and the phone. It works with the shop and management systems they already use.

Updated on

Who it is for

Online shops, physical shops with a point-of-sale system, florists, pastry and gift shops, and distributors that supply bars and shops.

What gets in the way today

  • “Where is my order?” all day long

    Order-status questions fill the inbox and the chat, and each one means looking up the order and its tracking by hand.

  • Returns handled in email threads

    Online buyers can return what they bought within the legal withdrawal period, and each return turns into a thread of emails with photos, deadlines and labels.

  • Trade orders typed in twice

    Trade customers send orders as WhatsApp voice messages late at night or by email, and someone types everything into the management system the next morning.

Solutions

24h after-sales: orders, exchanges and returns

Recommended

Finds the order and answers on status, shipping and tracking, offers an exchange before a refund and opens returns for you to approve.

The assistant identifies the order and answers questions about its status, shipping and tracking on WhatsApp, email, website chat, Instagram and Messenger, and by phone if you want it. With the returns module, it checks the deadline and your policy, offers an exchange before a refund and opens the return for you to approve. No refund happens without your approval.

Channels
  • WhatsApp(main channel)
  • Email
  • Website chat
  • Instagram
  • Messenger
  • Phone calls
See the solutionTell me when it is available in my country

Chat sales with a ready checkout link

The assistant answers questions about size, stock and compatibility with your real products and stock, suggests alternatives when something is sold out and sends the purchase link in the conversation. On Shopify, the cart arrives pre-filled and the sale is attributed to the channel. On WooCommerce and PrestaShop, the link opens the product page, ready to buy.

Channels
  • Instagram(main channel)
  • WhatsApp
  • Messenger
  • Website chat
  • Email
Ask about this solutionTell me when it is available in my country

“Is it in store?”: product reservation and pickup

Checks each shop's stock through your point-of-sale system, holds the product until a deadline and can take a deposit.

With your point-of-sale system connected, the assistant checks the stock of each shop, holds the product until a deadline you set and can take a deposit by link. Without a connected system, it records the reservation request in your calendar and your team confirms it. Customers ask by phone, WhatsApp, website chat or SMS, even when the counter is full.

Channels
  • Phone calls(main channel)
  • WhatsApp
  • Website chat
  • SMS
Ask about this solutionTell me when it is available in my country

Dated orders with prepayment

Takes orders for a date with product, address and card message, charges the total or a deposit and respects your delivery limit per time slot.

The assistant takes each order with the product, delivery date, address and card message, charges the total or a deposit by link and writes everything to Google Calendar. It respects the number of deliveries you can make in each time slot, which matters most on peak days. It suits florists, pastry and gift shops, and can also read the products of your online shop.

Channels
  • Phone calls(main channel)
  • WhatsApp
  • Voice messages
  • Email
  • Website chat
Ask about this solutionTell me when it is available in my country

Trade orders by WhatsApp, voice message and email

Transcribes voice messages or reads emails, PDFs and photos of orders, matches each line with your products and prices and creates the order.

The assistant transcribes voice messages or reads the email, PDF or photo of an order and matches each line with your product list and that customer's prices. It confirms the order with the customer, creates it in your system and, at the cut-off time, sends the warehouse the consolidated list. A management system that runs on your own server connects through a local agent installed on site, set up with our team rather than through self sign-up.

Channels
  • WhatsApp(main channel)
  • Voice messages
  • Email
  • Phone calls
Ask about this solutionTell me when it is available in my country
All sectors

From message to action

A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.

Website chatEstudio Brisa21:47

  1. 21:47

    Customer

    Hi, can I book a 45-minute appointment tomorrow morning?

  2. AI assistant

    Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?

  3. Customer

    9:30, please.

  4. AI assistant

    Done: tomorrow at 9:30, 45 minutes.

  5. The appointment is in Estudio Brisa's calendar.

Illustrative example; the business and the details are fictitious.

Frequently asked questions

Does the assistant refund customers on its own?

No. It opens the return for you to approve, and no refund happens without your approval.

Which shop systems does it work with?

Shopify, WooCommerce and PrestaShop for online shops, plus point-of-sale and management systems that vary by country. Each solution lists the systems it works with.

Can customers buy in the chat?

Yes. It answers with your real products and stock and sends a ready purchase link.

Does it work on Instagram and Messenger?

Yes. The same assistant answers on WhatsApp, email, website chat, Instagram and Messenger, and by phone where you want it, with the same order history.

Does it answer customers who ask where their order is?

Yes. It finds the order and answers questions about its status, shipping and tracking.

Can customers reserve a product to pick up in store?

Yes. With your point-of-sale system connected, it checks stock and holds the product until your deadline.

How is my customers' data handled?

Each solution asks for what its task needs. The data is handled to comply with data protection law worldwide, is not sold or passed on, and is not used to train AI models. A data processing agreement is part of your sign-up.

How long does it take to go live?

In the countries where NordixAIgency has its own edition, you set it up yourself, with about 15 minutes for your business profile. Tell us where your business is and we will let you know when it opens there.

What happens when the assistant does not know the answer?

It says it does not know, takes the customer's question in writing and hands the conversation to your team with a reference, so nobody asks twice. You set who takes it, and when.

How many calls can it answer at the same time?

Five. The line answers five calls at the same time, and that number is the same on every plan.

Not sure which solution fits your business?

Tell us how you work and we will point you to the right one.

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