The line, in any trade
A line that answers at any hour and books into your own calendar.
Calls and WhatsApp, answered the minute they arrive: the assistant asks what the customer needs, offers the slots you really have and writes the booking into the calendar you already keep.
- Calls and WhatsApp on the same line
- Times offered from your own calendar
- Handed to a person whenever one is needed
- AI assistantClínica Arenal, good evening. I am the practice's automated assistant. How can I help?
- CustomerI would like an appointment for a cleaning, this week if you have one.
- AI assistantI have Thursday at 17:30 or Friday at 10:00. Which suits you better?
In short
The 24h booking line answers the phone and WhatsApp at any hour, asks what the customer needs and writes the appointment into the calendar you already keep. It is the same line in every trade: what changes is the profile — your services, how long each one takes and how many you can take at once.
Updated on
At a glance
- For whom
- Any business that takes bookings by phone and WhatsApp and loses some of them out of hours.
- What it does
- Answers calls and WhatsApp at any hour, asks what the customer needs and books it into your own calendar.
- Channels
- Phone calls and WhatsApp
- Getting started
- Fill in your services, how long each one takes and how many you can take at once; the line answers the same day.
- Price
- Set per country: ask us for the price where your business is
The same line, with your trade's profile
Some trades have a page of their own — workshops, restaurants, offices, salons, groomers — and there the profile is already filled in. This page is the line itself, for every other trade: same calendar, same channels, same assistant.
What an unanswered call costs
Calls nobody picks up
The phone rings while you are with a customer, and after closing nobody is there. The caller tries the next name on the list, and someone who cannot reach you rarely calls back.
Messages read hours later
WhatsApp arrives at every hour of the day. By the time someone reads it, the customer has booked elsewhere.
A diary kept in two places
A note on paper, a message on one phone and an appointment in the calendar: someone ends up booked twice, or not at all.
How it works
- Step 1
Fill in your profile
Your services, how long each one takes and how many you can take at the same time: one professional, one lift, one table, one court.
- Step 2
The line answers every call and message
By phone and on WhatsApp, at any hour, in the customer's language. It says it is an automated assistant and asks what they need.
- Step 3
The booking lands in your calendar
The assistant offers only the slots your calendar really has, writes the booking there and tells the customer what was agreed.
From message to action
A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.
Website chatEstudio Brisa21:47
- 21:47
Customer
Hi, can I book a 45-minute appointment tomorrow morning?
AI assistant
Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?
Customer
9:30, please.
AI assistant
Done: tomorrow at 9:30, 45 minutes.
The appointment is in Estudio Brisa's calendar.
Where the line answers
One line with two ways in: the number your customers already call and the WhatsApp they already write to.
- Phone callsCalls answered on the first ring, at any hour.
- WhatsAppMessages answered in the same chat, with the booking confirmed there.
What the line sounds like
- Phone callsClínica ArenalTuesday · 21:40
- AI assistantClínica Arenal, good evening. I am the practice's automated assistant. How can I help?
- CustomerI would like an appointment for a cleaning, this week if you have one.
- AI assistantI have Thursday at 17:30 or Friday at 10:00. Which suits you better?
- CustomerThursday at 17:30, please.
- AI assistantBooked: Thursday at 17:30, a cleaning. You will get a message with the details.
Answered at 21:40 and written into the practice's own calendar.
Illustrative example: the business, the people and the amounts are fictitious. - WhatsAppClub RibaSunday · 09:12
- CustomerCan we move today's court from 18:00 to 20:00?
- AI assistantHello, this is the club's automated assistant. Let me look at today.
- AI assistantDone: court 2 at 20:00 today, for four players. The 18:00 slot is free again.
- Moved in the calendar: today 20:00, court 2. The 18:00 slot is offered again.
The change reaches the club's own calendar, with no call.
Illustrative example: the business, the people and the amounts are fictitious.
Works with the calendar you already keep
The line reads the open slots from the calendar your business already uses, such as Google Calendar or Outlook, and writes the booking back into it, so the diary stays in one place.
+Thousands of possible integrations
What the line costs
Prices are set per country
The plans work the same everywhere; the price depends on the country where your business is. Tell us where it is and we will send you the plans and prices for it.
- The tiers differ in the channels and the volume they include, never in who answers: it is the same line in all of them.
Today and with the line
| — | Today | With the 24h line |
|---|---|---|
| After closing | Voicemail, or nothing | Answered and booked |
| Read when there is a moment | Answered in the same chat | |
| The diary | Paper, phone and calendar | One calendar, written by the line |
| When a person is needed | The customer has to call again | Handed over with what was already said |
Questions about the line
Will my customers know they are talking to an assistant?
Yes. On its first turn the line says it is your business's automated assistant, by phone and on WhatsApp, and the customer can ask for a person at any time.
Does it work in my trade?
It is the same line in every trade; what changes is the profile — your services, how long each one takes and how many you can take at once. Some trades have a page of their own, with that profile already filled in.
Do I keep my own number?
Yes. The line answers on the number your customers already call and on the WhatsApp they already write to; nothing changes for them.
What if a customer speaks another language?
The line answers in the customer's language and writes the booking in yours, so your calendar reads the same as it always did.
What happens when a person is needed?
The assistant stops and hands the conversation over with what the customer has already said, so nobody has to ask twice. The handover works the same way on a call and in a chat.
Which calendar does it write into?
The one you already keep, such as Google Calendar or Outlook. The line reads the open slots from there and writes the booking back into it.
How much does it cost?
Prices are set per country. Tell us where your business is and we will send you the prices for it.
Why you can rely on it
- Your customers' data is handled to comply with data protection law worldwide
- The line says it is an assistant on its first turn
- The booking goes into your own calendar, not ours
- How we look after data
Operated by AD Caldas Innotec SA, the company named in the legal notice.
Stop losing the calls you cannot take
Fill in your profile and let the line answer the calls and the messages that arrive while you are working.