Car workshops
Your car workshop answers the phone, even with your hands under a car.
The assistant answers calls, WhatsApp and website chat 24 hours a day, asks for the plate, model, mileage and job, and books the slot in your Google Calendar without overbooking your lifts.
- Calls answered at night, at weekends and while you work
- Plate, model, mileage and job taken before you call back
- Bookings that respect each lift and each job's length
- AI assistantTalleres Norte, you are speaking with the workshop's automated assistant. How can I help you?
- CustomerHello, my car makes a noise when I brake. Can you look at it this week?
- AI assistantOf course. Which car is it, and roughly how many kilometres has it done?
In short
The 24h workshop booking line answers calls, WhatsApp and website chat at any hour, asks for the car, the mileage and the job, and books the slot in your Google Calendar without overbooking your lifts. Customers who want a person are passed to your team with a reference.
Updated on
At a glance
- For whom
- Car repair workshops, tyre shops, car washes that work by appointment and car detailing businesses.
- What it does
- Answers calls and messages at any hour, takes the car's details and books the slot by lift and service time.
- Channels
- Phone calls, WhatsApp, Website chat, and SMS
- Works with
- Google Calendar, Reserve with Google, and RO App/Orderry
- Getting started
- Connect Google Calendar and your number, then describe your services, lifts and hours in your profile.
- Price
- Set per country: ask us for the price where your business is
Where a workshop loses jobs today
The phone rings while you are under a car
In a small workshop the person who answers the phone is often the mechanic. Every call you cannot take is a customer who tries the next workshop on the map.
Bookings that ignore the lifts
A notebook or a shared calendar does not know that a clutch job takes a lift for a whole morning. Two jobs end up booked on the same lift, and one customer waits.
Empty slots and customers who forget
A customer who forgets the appointment leaves a lift idle for hours. Without a reminder the day before, nobody knows until the car does not arrive.
How it works
- Step 1
Connect your calendar and your number
Sign in with Google to connect Google Calendar, and forward your workshop number or take a new one. If you do not keep a calendar yet, the one that comes with your Google account is enough.
- Step 2
Describe your services, lifts and hours
Tell the assistant how long each job takes, how many lifts you have and when you open. It uses this to offer only slots you can really keep.
- Step 3
It answers, books and tells you
The assistant answers, takes the car's details and books the slot; you get a notice. A customer who asks for a person is passed to you with a reference.
From message to action
A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.
Website chatEstudio Brisa21:47
- 21:47
Customer
Hi, can I book a 45-minute appointment tomorrow morning?
AI assistant
Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?
Customer
9:30, please.
AI assistant
Done: tomorrow at 9:30, 45 minutes.
The appointment is in Estudio Brisa's calendar.
Where your customers reach you
Your workshop answers on each channel customers use.
- Phone calls(main channel)Calls are answered with your workshop's name, day and night.
- WhatsAppCustomers can send a photo of the warning light or the damage.
- Website chat
- SMSConfirmations and reminders by text for customers without WhatsApp.
- Book button on Google Maps
What a booking looks like
- Phone callsTalleres Norte21:47 · 1 min 20 s
- AI assistantTalleres Norte, you are speaking with the workshop's automated assistant. How can I help you?
- CustomerHello, my car makes a noise when I brake. Can you look at it this week?
- AI assistantOf course. Which car is it, and roughly how many kilometres has it done?
- CustomerA 2016 Seat Ibiza, about 98,000 kilometres.
- AI assistantI can book a brake check on Thursday at 9:00, on the lift that is free then. Shall I book it and send the confirmation to your WhatsApp?
- CustomerYes, please.
- Booked in Google Calendar: Thursday 9:00, brake check, Seat Ibiza, confirmation sent by WhatsApp.
Written in the workshop's calendar with the car, the job and the customer's number.
Illustrative example: the business, the people and the amounts are fictitious. - WhatsAppTalleres NorteTuesday · 10:05
- CustomerHi, my car has its roadworthiness test next month. Can you do a check before it?
- AI assistantHello, this is the automated assistant of Talleres Norte. Yes: we can do a pre-inspection check. Is Monday at 16:00 good for you?
- CustomerMonday at 16:00 works.
- AI assistantBooked for Monday at 16:00. You will get a reminder the day before, and you can move the appointment by replying here.
The check is in the calendar, with a reminder the day before.
Illustrative example: the business, the people and the amounts are fictitious.
Works with what you already use
The bookings go into Google Calendar, and the Reserve button on Google Maps sends bookings from your listing on Search and Maps to the same calendar. If your workshop software has no connection, the calendar becomes your booking diary and you keep using the software for invoicing.
- Google CalendarSign in with Google Calendar
- Reserve with GoogleWe switch it on for you from your Google profile
- RO App/OrderryPaste an API key from your RO App/Orderry panel
- GestFuturoWorks alongside GestFuturo through Google CalendarAvailability depends on the country
- GemicarWorks alongside Gemicar through Google CalendarAvailability depends on the country
+Thousands of possible integrations
Plans for your workshop
Prices are set per country
The plans work the same everywhere; the price depends on the country where your business is. Tell us where it is and we will send you the plans and prices for it.
- The 24h Line plan includes 1 calendar, the Complete plan up to 3 and the Pro plan up to 8.
- The assistant can say a «from» price you set for a service; the final price is always the one your workshop gives.
- Each booking made through the Reserve button on Google Maps counts as one message of your plan.
Today and with the booking line
| — | Today | With the booking line |
|---|---|---|
| Calls while you work | Unanswered, or answered with dirty hands | Answered, and the booking made |
| Calls at night and at weekends | Lost to the next workshop | Answered and booked |
| Lift capacity | Checked from memory | Respected by every booking |
| Car details | Asked again when you call back | Taken before the booking |
| Reminders | Only if someone has time | The day before, by message |
Questions from workshops
Do my customers know they are talking to an assistant?
Yes. In its first reply the assistant says it is your workshop's automated assistant, and customers can ask for a person at any time.
Can I keep my workshop's number?
Yes. You forward your number to the assistant, always or only when you do not pick up, or you take a new number for it.
I do not use Google Calendar. What then?
Every Google account includes Google Calendar: sign in with yours and the bookings go into it, and you see them on your phone like any other calendar. It becomes your booking diary.
I already have workshop software. Does it connect?
The bookings go into Google Calendar. Where your software has a connection the assistant can use, it appears under «Works with»; if not, you keep invoicing in your software and use the calendar for bookings.
Does it give prices to customers?
Only the «from» prices you set for each service. The final price is always yours: the assistant says so and passes the question to you when a customer needs a quote.
What if I want to speak to the customer myself?
The assistant passes the conversation to you with a reference and everything the customer said, so you do not have to ask again.
Which languages does it speak?
It answers in the language the customer uses, among the languages set up for your workshop.
How is my customers' data protected?
It is handled to comply with data protection law, wherever your customers are. It is not sold or passed on, and it is not used to train AI models.
How much does it cost?
Prices are set per country. Tell us where your workshop is and we will send you the plans and prices for it.
Why workshops can rely on it
- Your customers' data is handled to comply with data protection law worldwide
- The assistant always says it is an assistant
- Bookings stay in your own calendar
- A person can take over any conversation
- How we look after data
Operated by AD Caldas Innotec SA, the company named in the legal notice.
Stop losing jobs while you work
Set up the booking line, connect your calendar and your number, and let the assistant take the next call.