Online shops
«Where is my order?» answered on WhatsApp, email and Instagram, 24 hours a day.
The assistant handles your online shop's customer service: it finds the order, answers on status, shipping and tracking, offers an exchange before a refund, and opens the return for you to approve.
- Order status and tracking answered at once
- Exchanges offered before refunds
- Returns opened for you to approve
- CustomerHi, where is my order #1043?
- AI assistantHello, this is the automated assistant of Tienda Marea. Your order #1043 left the warehouse yesterday and is due tomorrow.
- AI assistantHere is the tracking link from the carrier. Is there anything else I can help with?
In short
The 24h after-sales line for online shops takes customer questions on WhatsApp, email, Instagram and website chat: it finds the order and answers on its status, shipping and tracking. It offers an exchange before a refund, and money only moves when the shop approves it.
Updated on
At a glance
- For whom
- Online shops on Shopify, WooCommerce or PrestaShop that answer order questions by WhatsApp, email and social media.
- What it does
- Finds the order, answers on status and tracking, and opens exchanges and returns for you to approve.
- Channels
- WhatsApp, Email, Website chat, Instagram, Messenger, and Phone calls
- Works with
- Shopify, WooCommerce, PrestaShop, and Sendcloud
- Getting started
- Connect your shop, choose which order questions it answers, and connect WhatsApp and your email inbox.
- Price
- Set per country: ask us for the price where your business is
Where after-sales takes your time
The same question, all day long
«Where is my order?» arrives by WhatsApp, email and Instagram, and each answer means opening the shop, finding the order and copying the tracking link.
Customers who write at night
Shoppers buy and ask at any hour. A question left until the morning becomes a second message, a complaint or a refund request.
Returns that should have been exchanges
A customer who wanted another size often ends up with a refund because nobody offered the exchange in time.
How it works
- Step 1
Connect your shop and your channels
Connect Shopify, WooCommerce or PrestaShop, your WhatsApp Business, your email inbox and the chat of your website.
- Step 2
Set your after-sales rules
Tell the assistant your shipping times, your exchange and return policy, and which questions always go to a person.
- Step 3
It answers, and you approve the money
The assistant answers on the order, offers an exchange and opens returns in your shop; you approve every refund before any money moves.
From message to action
A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.
Website chatEstudio Brisa21:47
- 21:47
Customer
Hi, can I book a 45-minute appointment tomorrow morning?
AI assistant
Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?
Customer
9:30, please.
AI assistant
Done: tomorrow at 9:30, 45 minutes.
The appointment is in Estudio Brisa's calendar.
Where your customers ask
Your online shop answers wherever your customers ask.
- WhatsApp(main channel)Order questions answered in the chat, with the tracking link.
- EmailThe reply goes out from your shop's own address.
- Website chat
- Messenger
- Phone callsPhone support is available in the largest plan.
What an order question looks like
- WhatsAppTienda Marea23:18
- CustomerHi, where is my order #1043?
- AI assistantHello, this is the automated assistant of Tienda Marea. Your order #1043 left the warehouse yesterday and is due tomorrow.
- AI assistantHere is the tracking link from the carrier. Is there anything else I can help with?
- CustomerNo, that's all, thanks!
The answer comes from the order in the shop, with the carrier's tracking link.
Illustrative example: the business, the people and the amounts are fictitious. - WhatsAppTienda MareaMonday · 12:02
- CustomerThe jacket from order #1087 is too small. I want to return it.
- AI assistantHello, this is the automated assistant of Tienda Marea. Would you like to exchange it for size L instead? It is in stock.
- CustomerOh yes, size L please.
- AI assistantI have opened the exchange for the shop's approval. You will get the return label for size M by email.
An exchange opened in the shop, waiting for the shop's approval.
Illustrative example: the business, the people and the amounts are fictitious. - EmailTienda MareaTuesday · 09:30
- CustomerHello, the mug in order #1102 arrived broken. I attach a photo.
- AI assistantHello, this is the automated assistant of Tienda Marea. I am sorry about the mug. I have opened a return with your photo, and the shop will confirm the refund or a replacement.
- CustomerThank you.
- Return opened on order #1102 with the photo, waiting for the shop's approval.
The return is in the shop with the photo; the refund waits for the shop's approval.
Illustrative example: the business, the people and the amounts are fictitious.
Works with your shop
The assistant reads orders, shipments and tracking from Shopify, WooCommerce or PrestaShop, and returns and tracking from Sendcloud if you use it.
- ShopifySign in with Shopify
- WooCommercePaste an API key from your WooCommerce panel
- PrestaShopPaste an API key from your PrestaShop panel
- SendcloudPaste an API key from your Sendcloud panel
+Thousands of possible integrations
Plans for your shop
Prices are set per country
The plans work the same everywhere; the price depends on the country where your business is. Tell us where it is and we will send you the plans and prices for it.
- Exchanges and returns are opened in your shop from the Complete plan up; the Messages plan answers on orders, shipping and tracking.
- Each plan covers one shop on Shopify, WooCommerce or PrestaShop, the platforms of our curated list. It is self-service: you set it up yourself, and you approve every refund.
Today and with after-sales 24h
| — | Today | With after-sales 24h |
|---|---|---|
| «Where is my order?» | Answered by hand, one by one | Answered at once, from the order |
| Questions at night | Waiting until morning | Answered 24 hours |
| Exchanges | Often a refund instead | Offered before a refund |
| Refunds | Handled in the shop by hand | Opened by the assistant, approved by you |
| Channels | The inbox and the shop's chat | WhatsApp, email, Instagram and website chat |
Questions from online shops
Do my customers know they are talking to an assistant?
Yes. In its first reply the assistant says it is your shop's automated assistant, and customers can ask for a person at any time.
Can the assistant refund money by itself?
No. It opens the return or the exchange in your shop, and every refund waits for your approval.
Which shop platforms does it work with?
Shopify, WooCommerce and PrestaShop. With WooCommerce, tracking needs a shipment tracking extension or Sendcloud.
Can it answer about discount codes?
Yes, with the rules you give it: which discount codes are active and how they work. It never invents one.
Does it know the right of withdrawal?
It explains your return policy as you set it, which must respect the right of withdrawal that applies where your customers buy.
Does it answer the phone too?
Yes, in the largest plan: the same assistant answers calls about orders with the same information.
Which languages does it speak?
It answers in the language the customer writes in, among the languages set up for your shop.
How much does it cost?
Prices are set per country. Tell us where your shop is and we will send you the plans and prices for it.
Why shops can rely on it
- Money only moves when you approve it
- Your customers' data is handled to comply with data protection law worldwide
- The assistant always says it is an assistant
- Emails go out from your shop's own address
- How we look after data
Operated by AD Caldas Innotec SA, the company named in the legal notice.
Answer every order question, day and night
Connect your shop and your channels, set your rules, and let the assistant take the next «where is my order?».