Emergency trades
Night-time emergencies answered, and passed to whoever is on call.
The assistant answers 24 hours, asks closed questions to tell an emergency from a routine job, states your call-out fee, and transfers the call to the on-call technician with a reference.
- Calls answered at night, at weekends and on holidays
- Emergencies told apart from jobs that can wait
- Transfers to the technician on call, with a reference
- AI assistantFontanería Ríos, you are speaking with the company's automated assistant. Is this an emergency?
- CustomerYes, a pipe under the sink has burst and there is water everywhere.
- AI assistantHave you been able to close the main water valve? And is the water near any sockets or appliances?
In short
The 24h emergency line for plumbers, electricians and locksmiths answers calls and WhatsApp at any hour, asks closed questions to tell an emergency from a routine job and transfers it to the technician on call with a reference. Anything that can wait becomes a booked visit.
Updated on
At a glance
- For whom
- Plumbers, electricians, heating and boiler technicians, locksmiths, appliance repairers and pest control.
- What it does
- Answers at any hour, sorts emergencies from routine jobs and transfers emergencies to the technician on call.
- Channels
- Phone calls, WhatsApp, SMS, and Email
- Works with
- Google Calendar and Stripe Connect
- Getting started
- Connect Google Calendar and your number, then set your on-call rota, your fees and your emergency questions.
- Price
- Set per country: ask us for the price where your business is
What a missed emergency call costs
The night call goes to the next result
Someone with water on the floor calls until somebody answers. If it is not you, it is the next company in the search results.
The technician is on a job
With hands full on site, nobody can take the call, and a real emergency waits behind a routine question.
Arguments about the call-out fee
When the fee is not said on the phone, the discussion happens at the door, at night, with an unhappy customer.
How it works
- Step 1
Connect your calendar and your number
Sign in with Google to connect Google Calendar for visits and your on-call rota, and forward your number or take a new one.
- Step 2
Set your rota, fees and questions
Tell the assistant who is on call and when, your call-out fees, and the closed questions that tell an emergency from a job that can wait.
- Step 3
It answers, sorts and transfers
The assistant answers, asks the questions, states the fee and transfers an emergency to the technician on call with a reference. A routine job becomes a booked visit.
Also for your business
- Visits within a set time window
Books each visit in a two-hour window on each technician's calendar, confirms the day before and tells the customer the expected arrival time.
From message to action
A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.
Website chatEstudio Brisa21:47
- 21:47
Customer
Hi, can I book a 45-minute appointment tomorrow morning?
AI assistant
Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?
Customer
9:30, please.
AI assistant
Done: tomorrow at 9:30, 45 minutes.
The appointment is in Estudio Brisa's calendar.
Where your customers reach you
Your emergency line answers on each channel.
- Phone calls(main channel)Emergency calls answered at any hour and transferred to the person on call.
- WhatsAppCustomers can send a photo of the leak or the fault.
- SMS
What an emergency call looks like
- Phone callsFontanería Ríos02:14 · 2 min 05 s
- AI assistantFontanería Ríos, you are speaking with the company's automated assistant. Is this an emergency?
- CustomerYes, a pipe under the sink has burst and there is water everywhere.
- AI assistantHave you been able to close the main water valve? And is the water near any sockets or appliances?
- CustomerI closed the valve. The water is only on the kitchen floor.
- AI assistantThank you. The night call-out fee is the one the company has set, and the repair is quoted on site. I am transferring you now to the technician on call, with the reference ESC-00042.
- Transferred to the technician on call with reference ESC-00042 and a summary of the call.
The technician on call receives the call with the reference and what the customer said.
Illustrative example: the business, the people and the amounts are fictitious. - WhatsAppFontanería RíosMonday · 09:10
- CustomerHello, my boiler needs its yearly service. When can you come?
- AI assistantHello, this is the automated assistant of Fontanería Ríos. I can book a visit on Wednesday between 10:00 and 12:00. Does that suit you?
- CustomerYes, Wednesday morning is fine.
- AI assistantBooked for Wednesday between 10:00 and 12:00. The technician will message you when on the way.
A routine job becomes a visit with a two-hour window in the calendar.
Illustrative example: the business, the people and the amounts are fictitious.
Works with what you already use
Visits and the on-call rota live in Google Calendar, and payments by card go through your own Stripe account.
- Google CalendarSign in with Google Calendar
- Stripe ConnectConnect your Stripe Connect account in a few steps
+Thousands of possible integrations
Plans for your business
Prices are set per country
The plans work the same everywhere; the price depends on the country where your business is. Tell us where it is and we will send you the plans and prices for it.
- The 24h Line plan includes 1 calendar, the Complete plan up to 3 and the Pro plan up to 8.
- With a smell of gas or an electrical risk, the assistant only reads the fixed safety instructions and tells the caller to phone 112. It never diagnoses a fault or advises a repair.
Today and with the emergency line
| — | Today | With the emergency line |
|---|---|---|
| Calls at night | Missed, or answered half asleep | Answered and sorted |
| Emergency or routine | Found out on the phone | Sorted with closed questions |
| Call-out fee | Discussed at the door | Stated before the visit |
| Who takes the emergency | Whoever picks up | The technician on call, with a reference |
| Routine jobs | Called back when there is time | Booked as a visit |
Questions from emergency trades
Do my customers know they are talking to an assistant?
Yes. In its first reply the assistant says it is your company's automated assistant, and customers can ask for a person at any time.
How does it know who is on call?
From the on-call rota you keep in the calendar, with exceptions for holidays. The transfer goes to that person, with a reference and a summary.
What if the night calls use a lot of minutes?
The transfers count in the minutes of your plan, and the plans for your country say how monthly usage is limited and what callers hear then.
Does it tell customers my night fee?
Yes, if you want: it states the call-out fee you set for the time of the call. The repair is always quoted by your technician.
Can I keep my number?
Yes. You forward your number to the assistant, always or only when you do not pick up, or you take a new number for it.
What does it do in a dangerous situation?
With a smell of gas or an electrical risk it only reads the fixed safety instructions and tells the caller to phone 112. It never diagnoses a fault or advises a repair.
How much does it cost?
Prices are set per country. Tell us where your business is and we will send you the plans and prices for it.
Why emergency trades can rely on it
- Fixed safety instructions, never a diagnosis
- The assistant always says it is an assistant
- Emergencies go to the person on call
- Your customers' data is handled to comply with data protection law worldwide
- How we look after data
Operated by AD Caldas Innotec SA, the company named in the legal notice.
Answer every emergency, even at night
Set up the emergency line, connect your calendar and your rota, and let the assistant take the next call.