Country and language: Spain, English

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Spain

Other countries

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Language

Spain

Other countries

The price depends on the country, not on the language.

Sector

Restaurants

In short

Restaurants, bars and cafés get an assistant that takes reservations and take-away orders by phone and WhatsApp during service, when nobody can answer. Bookings land in the reservation system you already use, or in Google Calendar with a Reserve button on Google Maps.

Updated on

Who it is for

Restaurants, bars, cafés, take-away businesses and venues that handle groups, events or catering.

What gets in the way today

  • Calls nobody answers during service

    At lunch and dinner the whole team is serving, and the phone rings unanswered just when guests want to book a table or place an order.

  • Reservations in a notebook

    Many bars and small restaurants still write reservations in a notebook or on the owner's own WhatsApp. Google shows a Reserve button on Maps and Search only for restaurants connected to a reservation system, so they miss that door too.

    Source: Google Actions Center, reservations,

  • Reviews asked of some guests only

    Google's rules forbid asking only happy guests for a review, yet asking every guest by hand never happens on a busy night.

    Source: Google Maps user contributed content policy,

Solutions

Phone and WhatsApp reservations in CoverManager

The assistant answers the phone, WhatsApp, email and website chat at any hour, checks real availability in CoverManager and writes the reservation with party size, allergies and notes. It confirms in the guest's language and handles changes and cancellations. Large groups go to a person on your team with a reference. The connection uses an access key that CoverManager issues to each restaurant on request.

See the solution

Channels
  • Phone calls(main channel)
  • WhatsApp
  • Email
  • Website chat
Plan

Office 24h plan

Price on request

Ask about this solution

24h restaurant reservations with a Reserve button

Recommended

Takes reservations by phone and WhatsApp, respects capacity per sitting, writes each one to Google Calendar and adds a Reserve button on Google Maps.

The assistant takes reservations by phone, WhatsApp, email and website chat and checks the capacity of each sitting before confirming. Every reservation appears in your Google Calendar, so you see the night ahead on your phone. It can ask for a deposit on busy nights, and we switch on the Reserve button on Google Maps and Search for you, with those bookings landing in the same calendar.

  • Book button on Google MapsEach booking made with the Book button on Google Maps counts as 1 message.
Channels
  • Phone calls(main channel)
  • WhatsApp
  • Website chat
  • Email
Works with
  • Google CalendarSign in with Google Calendar
  • Reserve with GoogleWe switch it on for you from your Google profile
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

From €49 a month

VAT not included

See the solution

Day-before confirmation and no-show deposit

Asks each guest the day before to confirm, change or cancel, frees cancelled tables at once and takes deposits for groups and peak nights.

The day before, the assistant asks each guest to confirm, change or cancel, and a cancelled table goes straight back to availability. For groups or peak nights, it sends a deposit link that the guest pays with no account or login, into your own Stripe account. Guests who do not use WhatsApp receive the same message by email, and every answer updates your reservation book.

Channels
  • WhatsApp(main channel)
  • Email
Works with
  • Google CalendarSign in with Google Calendar
  • TheFork ManagerOptionalAvailable on request
  • Stripe ConnectOptionalConnect your Stripe Connect account in a few steps
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

See prices

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Take-away orders by phone and WhatsApp

Takes each order through your menu with modifiers and allergens, confirms the total and pickup time and sends the payment link.

The assistant walks the customer through your menu, with modifiers and allergens, confirms the total and the pickup time and sends the payment link. On the base set-up, the paid order reaches your kitchen by WhatsApp or email. With your point-of-sale system connected, the order goes straight into it, so nobody types it in again during service.

Channels
  • Phone calls(main channel)
  • WhatsApp
  • Website chat
Plan

Office 24h plan

On the base set-up, where paid orders reach the kitchen by WhatsApp or email instead of the point-of-sale system: Reception 24h plan

Price on request

Ask about this solution

Groups and events: quote and deposit

The assistant replies at once to group and event requests by email, WhatsApp or phone and collects the date, party size, menu and allergies. It prepares the PDF quote in your restaurant's own template and asks you to approve it when the price falls outside your list. Once the customer accepts, it sends the deposit link, blocks the date in your calendar and reminds the customer to confirm the final number of guests.

Channels
  • Email(main channel)
  • WhatsApp
  • Phone calls
Plan

Module of the Reception 24h plan

Price on request

Ask about this solution

Reviews after the visit, with replies you approve

Asks every guest for feedback with your Google review link, sends complaints to a person and drafts review replies for you to approve.

After the visit, the assistant asks every guest how it went and sends your Google review link, with no filter. Complaints go to a person on your team. It drafts replies to your Google reviews and publishes none without your confirmation. Replying from the assistant needs a one-time approval from Google for your Business Profile, which we handle with you.

Channels
  • WhatsApp(main channel)
  • Email
  • SMS
Plan

Module of the Reception 24h plan

Price on request

Ask about this solution
All sectors

From message to action

A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.

Website chatEstudio Brisa21:47

  1. 21:47

    Customer

    Hi, can I book a 45-minute appointment tomorrow morning?

  2. AI assistant

    Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?

  3. Customer

    9:30, please.

  4. AI assistant

    Done: tomorrow at 9:30, 45 minutes.

  5. The appointment is in Estudio Brisa's calendar.

Illustrative example; the business and the details are fictitious.

Frequently asked questions

I already use CoverManager. Can I keep it?

Yes. The assistant checks availability and writes reservations in CoverManager. The connection uses an access key CoverManager issues on request, and we guide you through asking for it.

What happens with large groups?

Groups above the size you set go to a person on your team, with the date, party size and notes already collected.

Can guests book in other languages?

Yes. It replies and confirms the reservation in the guest's language, among the languages set up.

Who charges the deposit?

Your restaurant does. Deposits go into your own Stripe account, through a payment link.

Can it take take-away orders by phone?

Yes. It takes the order, confirms the total and pickup time and sends the payment link.

How does it help with no-shows?

The day before it asks each guest to confirm, change or cancel, and frees the table.

How is my customers' data handled?

Each solution asks for what its task needs. The data is handled to comply with data protection law worldwide, is not sold or passed on, and is not used to train AI models. A data processing agreement is part of your sign-up.

How long does it take to go live?

Most of the work is your business profile: about 15 minutes. Then you connect your calendar and your phone line and test the assistant before your customers use it. Some solutions you connect on your own, usually within 48 hours. Others need one request to the vendor or a one-off data load, and we help you with it.

What happens when the assistant does not know the answer?

It says it does not know, takes the customer's question in writing and hands the conversation to your team with a reference, so nobody asks twice. You set who takes it, and when.

How many calls can it answer at the same time?

Five. The line answers five calls at the same time, and that number is the same on every plan.

Sources

  1. Google Actions Center, reservations ·

  2. Google Maps user contributed content policy ·

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