Sector

Retail and e-commerce

In short

Online shops, shops with a point of sale, florists, pastry shops and distributors get an assistant that answers questions about orders, stock and returns on WhatsApp, email, Instagram and the phone. It works with the shop and management systems they already use.

Updated on 9 October 2026

Who it is for

Online shops, physical shops with a point-of-sale system, florists, pastry and gift shops, and distributors that supply bars and shops.

What gets in the way today

“Where is my order?” all day long
Order-status questions fill the inbox and the chat, and each one means looking up the order and its tracking by hand.
Returns handled in email threads
Online buyers can return what they bought within the legal withdrawal period, and each return turns into a thread of emails with photos, deadlines and labels.
Source: Your Europe (European Union), 24 September 2026
Trade orders typed in twice
Trade customers send orders as WhatsApp voice messages late at night or by email, and someone types everything into the management system the next morning.

Solutions

24h after-sales: orders, exchanges and returns

Recommended

Finds the order and answers on status, shipping and tracking, offers an exchange before a refund and opens returns for you to approve.

The assistant identifies the order and answers questions about its status, shipping and tracking on WhatsApp, email, website chat, Instagram and Messenger, and by phone if you want it. With the returns module, it checks the deadline and your policy, offers an exchange before a refund and opens the return for you to approve. No refund happens without your approval.

Channels: WhatsApp(main channel)
Email
Website chat
Instagram
Messenger
Phone calls
Works with: ShopifySign in with Shopify
WooCommercePaste an API key from your WooCommerce panel
PrestaShopPaste an API key from your PrestaShop panel
SendcloudOptionalPaste an API key from your Sendcloud panelNeeds the Sendcloud Growth plan (checked on 24 September 2026)
Setup: Easy setup
You connect it on your own, usually within 48 hours.
With the returns module, which applies your returns policy and deadlines: Guided setup
Plan: After-sales

From €99 a month

VAT not included

See the solution

Chat sales with a ready checkout link

The assistant answers questions about size, stock and compatibility with your real products and stock, suggests alternatives when something is sold out and sends the purchase link in the conversation. On Shopify, the cart arrives pre-filled and the sale is attributed to the channel. On WooCommerce and PrestaShop, the link opens the product page, ready to buy.

Channels: Instagram(main channel)
WhatsApp
Messenger
Website chat
Email
Plan: Office 24h, light version

Price on request

Ask about this solution

“Is it in store?”: product reservation and pickup

Checks each shop's stock through your point-of-sale system, holds the product until a deadline and can take a deposit.

With your point-of-sale system connected, the assistant checks the stock of each shop, holds the product until a deadline you set and can take a deposit by link. Without a connected system, it records the reservation request in your calendar and your team confirms it. Customers ask by phone, WhatsApp, website chat or SMS, even when the counter is full.

Channels: Phone calls(main channel)
WhatsApp
Website chat
SMS
Works with: SquareSign in with Square
Shopify POSSign in with Shopify POS
ÁgoraÁgora issues the key when you ask; we guide you
HoldedPaste an API key from your Holded panel
Cegid Revo RetailOptionalAvailable on request
GlopOptionalAvailable on request
Google CalendarAlternativeSign in with Google Calendar
Setup: Guided setup
It needs one request to the vendor or a one-off data load, and we help you with it.
Plan: Reception

Part of Deposits and prepayment by link

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Dated orders with prepayment

Takes orders for a date with product, address and card message, charges the total or a deposit and respects your delivery limit per time slot.

The assistant takes each order with the product, delivery date, address and card message, charges the total or a deposit by link and writes everything to Google Calendar. It respects the number of deliveries you can make in each time slot, which matters most on peak days. It suits florists, pastry and gift shops, and can also read the products of your online shop.

Channels: Phone calls(main channel)
WhatsApp
Voice messages
Email
Website chat
Works with: Google CalendarSign in with Google Calendar
ShopifyOptionalSign in with Shopify
WooCommerceOptionalPaste an API key from your WooCommerce panel
Setup: Easy setup
You connect it on your own, usually within 48 hours.
Plan: Reception

See prices

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Trade orders by WhatsApp, voice message and email

Transcribes voice messages or reads emails, PDFs and photos of orders, matches each line with your products and prices and creates the order.

The assistant transcribes voice messages or reads the email, PDF or photo of an order and matches each line with your product list and that customer's prices. It confirms the order with the customer, creates it in your system and, at the cut-off time, sends the warehouse the consolidated list. A management system that runs on your own server connects through a local agent installed on site, set up with our team rather than through self sign-up.

Channels: WhatsApp(main channel)
Voice messages
Email
Phone calls
Plan: Office 24h plan

Price on request

Ask about this solution

All sectors

From message to action

A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.

Website chatEstudio Brisa21:47

21:47
Customer
Hi, can I book a 45-minute appointment tomorrow morning?
AI assistant
Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?
Customer
9:30, please.
AI assistant
Done: tomorrow at 9:30, 45 minutes.
The appointment is in Estudio Brisa's calendar.

Illustrative example; the business and the details are fictitious.

Frequently asked questions

Does the assistant refund customers on its own?

No. It opens the return for you to approve, and no refund happens without your approval.

Which shop systems does it work with?

Shopify, WooCommerce and PrestaShop for online shops, plus point-of-sale and management systems that vary by country. Each solution lists the systems it works with.

Can customers buy in the chat?

Yes. It answers with your real products and stock and sends a ready purchase link.

Does it work on Instagram and Messenger?

Yes. The same assistant answers on WhatsApp, email, website chat, Instagram and Messenger, and by phone where you want it, with the same order history.

Does it answer customers who ask where their order is?

Yes. It finds the order and answers questions about its status, shipping and tracking.

Can customers reserve a product to pick up in store?

Yes. With your point-of-sale system connected, it checks stock and holds the product until your deadline.

How is my customers' data handled?

Each solution asks for what its task needs. The data is handled to comply with data protection law worldwide, is not sold or passed on, and is not used to train AI models. A data processing agreement is part of your sign-up.

How long does it take to go live?

Most of the work is your business profile: about 15 minutes. Then you connect your calendar and your phone line and test the assistant before your customers use it. Some solutions you connect on your own, usually within 48 hours. Others need one request to the vendor or a one-off data load, and we help you with it.

What happens when the assistant does not know the answer?

It says it does not know, takes the customer's question in writing and hands the conversation to your team with a reference, so nobody asks twice. You set who takes it, and when.

How many calls can it answer at the same time?

Five. The line answers five calls at the same time, and that number is the same on every plan.

Sources

Your Europe (European Union) · 24 September 2026

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