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Language

Spain

Other countries

The price depends on the country, not on the language.

Sector

Car workshops and automotive

In short

Workshops, tyre shops, body shops, car washes and detailers get an assistant that answers calls and WhatsApp while the team is under a car, and books within the capacity of each lift. Reminders, updates and approvals happen in the same conversation.

Updated on

Who it is for

Mechanical workshops, body and paint shops, tyre shops, car washes and detailers that work by appointment, and used-car dealers.

What gets in the way today

  • The phone rings under a car

    In a small workshop, whoever answers the phone is the mechanic at work. Either the job stops or the call goes unanswered, and that customer books somewhere else.

  • Inspection and service dates nobody chases

    Periodic inspections and services fall due on dates the workshop could know in advance, yet customers are rarely reminded in time to book a convenient slot.

    Source: BOE, Royal Decree 920/2017 on vehicle inspection,

  • Extra work that waits for a yes

    When a hidden defect shows up, the repair stops until the customer approves the extra work, and that approval has to be recorded. Chasing it by phone keeps the car on the lift.

    Source: BOE, Royal Decree 1457/1986 on vehicle repair workshops,

Solutions

24h workshop booking line

Recommended

Answers calls, WhatsApp and website chat at any hour, takes plate, model and mileage, and books within the capacity of each lift.

The assistant asks for the plate, model, mileage and the service needed, and books the slot in Google Calendar within the capacity of each lift. It confirms the booking, reminds the customer the day before and hands the conversation to a person, with a reference, whenever the customer asks for one. Car washes and detailers use the same line, with a deposit on long services.

  • Book button on Google MapsEach booking made with the Book button on Google Maps counts as 1 message.
Channels
  • Phone calls(main channel)
  • WhatsApp
  • Website chat
  • SMS
Works with
  • Google CalendarSign in with Google Calendar
  • Reserve with GoogleOptionalWe switch it on for you from your Google profile
  • RO App/OrderryOptionalPaste an API key from your RO App/Orderry panelNeeds the RO App/Orderry Business plan (checked on )
  • GestFuturoAlternativeWorks alongside GestFuturo through Google Calendar
  • GemicarAlternativeWorks alongside Gemicar through Google Calendar
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

From €99 a month

VAT not included

See the solution

Inspection and service reminders

Finds the cars whose ITV (vehicle inspection) or service falls due within 30 days and lets each customer book in the same conversation.

Once a month, the assistant picks the cars whose ITV (vehicle inspection) or service falls due within the next 30 days, from your customer list or a spreadsheet exported from your workshop software and checked with you at sign-up. Customers receive an email or SMS, and WhatsApp goes only to those who opted in. Each reminder lets the customer book the slot in the same conversation, straight into your calendar.

Channels
  • Email(main channel)
  • SMS
  • WhatsApp
  • Phone calls
Plan

Module of the Reception 24h plan

Price on request

Ask about this solution

Bodywork estimates from photos

Collects photos of the damage, the insurance policy and the accident report, builds one PDF file and books the inspection.

The assistant receives the photos of the damage, the insurance policy and the joint accident report, checks what is missing and asks the customer for it. It builds a single PDF file for your team, books the inspection and updates the customer at each step of the repair. The estimate amount always comes from your workshop.

  • Book button on Google MapsEach booking made with the Book button on Google Maps counts as 1 message.
Channels
  • WhatsApp(main channel)
  • Email
  • Phone calls
  • Website chat
Works with
  • Google CalendarSign in with Google Calendar
  • GmailOptionalSign in with Gmail
  • Microsoft 365OptionalSign in with Microsoft 365
  • Reserve with GoogleOptionalWe switch it on for you from your Google profile
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

See prices

Create account

Repair approval and car handover

Sends the extra estimate for a hidden defect, records the customer's approval with date and time, and announces when the car is ready.

When a hidden defect shows up during a repair, the assistant sends the customer the supplementary estimate as a PDF and records the express approval with its date and time, within the 48 hours set by Royal Decree 1457/1986. When the car is ready, it tells the customer, sends the payment link and answers callers who ask how their car is doing. Approvals, updates and payments stay in one conversation, recorded in your workshop software.

Channels
  • WhatsApp(main channel)
  • Phone calls
  • Email
  • SMS
Plan

Office 24h plan

Price on request

Ask about this solution

Tyres: size check, fitting and deposit

The customer sends a photo of the tyre, and the assistant reads the size, offers two or three options from your price list or online shop and books the fitting. When a tyre has to be ordered in, it takes a deposit by payment link. Where seasonal tyre changes apply, it reminds the customers who opted in when the season comes round.

  • Book button on Google MapsEach booking made with the Book button on Google Maps counts as 1 message.
Channels
  • Phone calls(main channel)
  • WhatsApp
  • Website chat
  • SMS
Works with
  • Google CalendarSign in with Google Calendar
  • ShopifyOptionalSign in with Shopify
  • WooCommerceOptionalPaste an API key from your WooCommerce panel
  • Tyre24/ALZURAOptionalAvailable on request
  • Reserve with GoogleOptionalWe switch it on for you from your Google profile
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

See prices

Create account

Used cars: enquiries and test drives

The assistant answers enquiries with the price, mileage and photos of each car, read from the stock on your website. It asks about the trade-in car and any interest in financing without offering terms, books the test drive in your calendar and sends the payment link for the reservation deposit when a customer wants to hold a car. Leads from coches.net reach it through WhatsApp and the phone number in your ads.

Channels
  • WhatsApp(main channel)
  • Phone calls
  • Email
  • Website chat
Works with
  • WordPressPaste an API key from your WordPress panel
  • Google CalendarSign in with Google Calendar
  • coches.netOptionalWorks alongside coches.net through its emails
Setup

Guided setup

It needs one request to the vendor or a one-off data load, and we help you with it.

Plan

Reception

See prices

Create account
All sectors

From message to action

A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.

Website chatEstudio Brisa21:47

  1. 21:47

    Customer

    Hi, can I book a 45-minute appointment tomorrow morning?

  2. AI assistant

    Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?

  3. Customer

    9:30, please.

  4. AI assistant

    Done: tomorrow at 9:30, 45 minutes.

  5. The appointment is in Estudio Brisa's calendar.

Illustrative example; the business and the details are fictitious.

Frequently asked questions

Can I keep my workshop's phone number?

Yes. You can forward calls from your current number when you are busy or closed, or give the line a new number of its own.

My counter software has no online calendar. Does it still work?

Yes. Bookings go to a Google Calendar that works alongside your counter software.

Does the assistant give repair prices?

Only the starting prices you set for standard services. The final price of a repair always comes from your workshop.

What if a customer wants to talk to a mechanic?

The assistant hands the conversation to your team with a reference and a summary, so nobody has to ask the customer the same questions again.

Can it remind customers of inspections and services?

Yes. Each month it finds the cars due within 30 days and lets each customer book.

Can it tell customers whether their car is ready?

Yes. It tells each customer when their car is ready and answers callers who ask.

How is my customers' data handled?

Each solution asks for what its task needs. The data is handled to comply with data protection law worldwide, is not sold or passed on, and is not used to train AI models. A data processing agreement is part of your sign-up.

How long does it take to go live?

Most of the work is your business profile: about 15 minutes. Then you connect your calendar and your phone line and test the assistant before your customers use it. Some solutions you connect on your own, usually within 48 hours. Others need one request to the vendor or a one-off data load, and we help you with it.

What happens when the assistant does not know the answer?

It says it does not know, takes the customer's question in writing and hands the conversation to your team with a reference, so nobody asks twice. You set who takes it, and when.

How many calls can it answer at the same time?

Five. The line answers five calls at the same time, and that number is the same on every plan.

Sources

  1. BOE, Royal Decree 920/2017 on vehicle inspection ·

  2. BOE, Royal Decree 1457/1986 on vehicle repair workshops ·

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