Country and language: Spain, English

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Spain

Other countries

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Language

Spain

Other countries

The price depends on the country, not on the language.

Sector

Fitness and sports

In short

Independent gyms, boutique studios, personal trainers, CrossFit boxes and padel clubs get an assistant that answers members and leads while the coach is teaching. It books classes and trial sessions, recovers returned payments and fills empty courts.

Updated on

Who it is for

Independent gyms, boutique studios, personal trainers, CrossFit boxes and padel clubs.

What gets in the way today

  • Questions that wait until the class ends

    Members ask about places, schedules and rules on WhatsApp, and the answer only comes when the coach leaves the class.

  • Ad leads that go cold

    A lead from your ad asks for the price late in the evening, nobody answers, and the club has paid for a conversation it loses.

  • Returned direct debits

    When direct debits come back unpaid, someone has to contact each member one by one, and the fees quietly stay unpaid.

Solutions

24h member line: questions, freezes and cancellations

The assistant answers members and prospects about schedules, prices, classes and club rules, by phone, WhatsApp, email, website chat and Instagram. It collects freeze, plan-change and cancellation requests with a reference and hands them to your team, which decides. It works from your club profile alone, and can also read your gym software where that software allows it.

Channels
  • Phone calls(main channel)
  • WhatsApp
  • Email
  • Website chat
  • Instagram
Works with
  • GmailSign in with Gmail
  • Microsoft 365Sign in with Microsoft 365
  • TeamUpOptionalPaste an API key from your TeamUp panel
  • VirtuagymOptionalPaste an API key from your Virtuagym panel
  • GlofoxOptionalAvailable on request
  • TrainingymAlternativeWorks alongside Trainingym through your profile link
  • AimharderAlternativeWorks alongside Aimharder through your profile link
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

For gym chains with several clubs: Multi-site plan

See prices

Create account

Returned direct debits and overdue fees

Reads your bank's returns file or your software export, talks to each member, sends the payment link and reports what was recovered.

You upload your bank's returns file or the export from your gym software, and the assistant contacts each member with an unpaid fee. It sends the payment link, records who paid and handles “I already paid” replies. At the end of the cycle, you receive a report of the amounts recovered and the members still pending, and disputes go to your team.

Channels
  • WhatsApp(main channel)
  • Email
  • SMS
  • Phone calls
Plan

Reception 24h plan

Price on request

Ask about this solution

Personal trainer and small studio calendar

Books one-to-one and small-group sessions in Google Calendar, takes the deposit or a session bundle and fills freed slots from the waiting list.

The assistant books one-to-one or small-group sessions in Google Calendar while you are training, and takes the deposit or the payment for a bundle of ten sessions by link. It reminds each client the day before and offers a freed slot to your waiting list. Clients can also book from the Book button on Google Maps once we switch it on for you.

  • Book button on Google MapsEach booking made with the Book button on Google Maps counts as 1 message.
Channels
  • Phone calls(main channel)
  • WhatsApp
  • Website chat
  • Instagram
  • Email
  • SMS
Works with
  • Google CalendarSign in with Google Calendar
  • Reserve with GoogleOptionalWe switch it on for you from your Google profile
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

See prices

Create account

From ad to trial class

Replies to leads from your social media ads, asks about goals and schedule, books the trial class and follows up the next day.

The assistant replies to each lead from your ads on Instagram, Messenger, WhatsApp or your website, asks about their goal and preferred schedule and books the trial class. The day after the class, it sends the sign-up link. Leads get an answer in minutes at any hour, instead of waiting until someone on the team can reply.

Channels
  • Instagram(main channel)
  • Messenger
  • WhatsApp
  • Website chat
  • Phone calls
  • Email
Works with
  • Meta AdsSign in with Meta Ads
  • InstagramSign in with Instagram
  • MessengerSign in with Messenger
  • Google CalendarSign in with Google Calendar
  • TeamUpOptionalPaste an API key from your TeamUp panel
  • VirtuagymOptionalPaste an API key from your Virtuagym panel
  • GlofoxOptionalAvailable on request
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

When the trial booking is also written into your gym software: Office 24h plan

See prices

Create account

Class booking by WhatsApp and phone

Checks places in your studio software, books and cancels within your club rules, runs the waiting list and charges drop-in classes by link.

The assistant checks places in your studio software, books and cancels within your club's rules and manages the waiting list when a class is full. Drop-in classes are charged by link. Members book by WhatsApp, phone, Instagram, website chat or email without opening an app, and every booking is written to the system your coaches already use.

Channels
  • WhatsApp(main channel)
  • Phone calls
  • Instagram
  • Website chat
  • Email
Plan

Office 24h plan

Price on request

Ask about this solution

Empty court slots and a daily padel club summary

Reads your court bookings, offers empty slots to players who accepted messages and sends the manager the day's occupancy at 8:00.

The assistant reads your court bookings in Playtomic and offers the empty slots to players who agreed to receive messages, so an empty hour still has a chance to fill. At 8:00, the manager receives the day's occupancy. Clubs without Playtomic take bookings and payments on Google Calendar instead, with the same summary.

Channels
  • WhatsApp(main channel)
  • Phone calls
  • Email
  • Telegram
Plan

Office 24h plan

Price on request

Ask about this solution
All sectors

From message to action

A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.

Website chatEstudio Brisa21:47

  1. 21:47

    Customer

    Hi, can I book a 45-minute appointment tomorrow morning?

  2. AI assistant

    Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?

  3. Customer

    9:30, please.

  4. AI assistant

    Done: tomorrow at 9:30, 45 minutes.

  5. The appointment is in Estudio Brisa's calendar.

Illustrative example; the business and the details are fictitious.

Frequently asked questions

Does it work with my gym software?

Yes, where your software allows it: each solution lists the systems it works with and how you connect them. The member line also works without any gym software, from your club profile.

Can members freeze or cancel their membership through the assistant?

The assistant collects freeze, plan-change and cancellation requests with a reference and hands them to your team, which decides.

Can it take payments?

Yes. Drop-in classes, session bundles and overdue fees are paid through a link, into your own Stripe account.

Does it replace the front desk?

No. It answers when your team is teaching or the club is closed, and passes anything that needs a person to your team.

Can it offer my padel club's empty court slots?

Yes. It offers the empty slots on your courts to players who agreed to receive messages.

What happens when a class is full?

The assistant manages the waiting list and books and cancels places within your club's rules.

How is my customers' data handled?

Each solution asks for what its task needs. The data is handled to comply with data protection law worldwide, is not sold or passed on, and is not used to train AI models. A data processing agreement is part of your sign-up.

How long does it take to go live?

Most of the work is your business profile: about 15 minutes. Then you connect your calendar and your phone line and test the assistant before your customers use it. Some solutions you connect on your own, usually within 48 hours. Others need one request to the vendor or a one-off data load, and we help you with it.

What happens when the assistant does not know the answer?

It says it does not know, takes the customer's question in writing and hands the conversation to your team with a reference, so nobody asks twice. You set who takes it, and when.

How many calls can it answer at the same time?

Five. The line answers five calls at the same time, and that number is the same on every plan.

Not sure which solution fits your business?

Tell us how you work and we will point you to the right one.

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