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Language

Spain

Other countries

The price depends on the country, not on the language.

Sector

Health and clinics

In short

Physiotherapists, psychologists, nutritionists, podiatrists and small clinics get an assistant that books, moves and cancels appointments by phone and WhatsApp while they are in session. It never triages: emergencies go to the emergency number and to the person on call.

Updated on

Who it is for

Physiotherapists, psychologists, nutritionists, podiatrists and small medical, dental and optical clinics, especially professionals who work with Google Calendar or Outlook.

What gets in the way today

  • In session when the phone rings

    A professional who works alone cannot answer during a session, and a patient who gets no answer books with someone else.

  • Slots lost to no-shows

    An appointment nobody cancels is an hour lost, and a slot freed at the last minute rarely reaches the patients who wanted it.

  • Health data needs care

    Patient messages can carry health data, a special category of personal data. Reminders have to stay neutral, and nothing clinical should be decided by software.

    Source: EUR-Lex, Regulation (EU) 2016/679 (GDPR),

    Source: EUR-Lex, Regulation (EU) 2017/745 on medical devices,

Solutions

24h appointment line

Books, reschedules and cancels appointments by phone and WhatsApp in Google Calendar or Outlook, with the durations of your services.

The assistant books, reschedules and cancels appointments according to the services and durations in your profile, in Google Calendar or Outlook, and answers questions about prices, insurers and directions. If a patient mentions an emergency, it points to 112 and alerts the person on call, with no triage. In the evening, you receive a summary of the next day's schedule.

Channels
  • Phone calls(main channel)
  • WhatsApp
  • Website chat
  • Email
  • SMS
  • Voice messages
Works with
  • Google CalendarSign in with Google Calendar
  • OutlookSign in with Outlook
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

See prices

Create account

Booking in your practice management software

Checks real open slots and creates, moves or cancels appointments directly in the practice management software your clinic uses.

The assistant checks real open slots and creates, moves or cancels appointments in your practice management software, by phone, WhatsApp and email, so reception does not type anything twice. When your software already syncs with an online booking directory, the appointment reaches it through that sync. The connection uses the access key your software provides.

Channels
  • Phone calls(main channel)
  • WhatsApp
  • Email
Plan

Office 24h plan

Price on request

Ask about this solution

Day-before confirmation and freed slots

Sends a neutral reminder the day before, lets the patient confirm, cancel or reschedule and offers the freed slot to the waiting list.

The day before, the assistant sends a neutral reminder with the date and time, with no specialty or reason for the visit. The patient confirms, cancels or reschedules in the same conversation, and a freed slot is offered to your waiting list. Patients who do not use WhatsApp are reminded by email.

Channels
  • WhatsApp(main channel)
  • Email
Works with
  • Google CalendarSign in with Google Calendar
  • OutlookSign in with Outlook
  • WhatsAppConnect your WhatsApp account in a few steps
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

See prices

Create account

Deposits and prepaid appointments

When a patient books, the assistant sends the payment link for a deposit or the full session fee, depending on the service. The money goes into your own Stripe account, and the card number never passes through the chat. It suits first visits and private sessions, such as psychology or nutrition, where an unattended appointment is an hour lost.

Channels
  • WhatsApp(main channel)
  • Website chat
  • Email
  • SMS
  • Phone calls
Plan

Module of the Reception 24h plan

Price on request

Ask about this solution

Check-up recalls and ready-for-pickup notices

Invites patients who are due for a check-up with a neutral message and books in the conversation; opticians announce when glasses are ready.

The assistant finds the patients who are due for a periodic check-up, from your calendar history or a list exported from your practice software, and sends each one a neutral invitation. The patient books the appointment in the same conversation. At opticians, it also tells customers when their glasses are ready for pickup, so nobody has to call and ask.

Channels
  • WhatsApp(main channel)
  • SMS
  • Email
  • Phone calls
Plan

Module of the Reception 24h plan

Price on request

Ask about this solution

Feedback after the appointment, with private follow-up

Asks each patient how the visit went, sends everyone your Google review link and opens a private follow-up when someone reports a problem.

After the appointment, the assistant asks the patient how it went and sends everyone your Google review link, with no filter. When a patient reports a problem, it opens a private conversation with the person in charge instead of leaving the complaint for a public review. The messages stay neutral, with no clinical details.

Channels
  • WhatsApp(main channel)
  • SMS
  • Email
Plan

Module of the Reception 24h plan

Price on request

Ask about this solution
All sectors

From message to action

A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.

Website chatEstudio Brisa21:47

  1. 21:47

    Customer

    Hi, can I book a 45-minute appointment tomorrow morning?

  2. AI assistant

    Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?

  3. Customer

    9:30, please.

  4. AI assistant

    Done: tomorrow at 9:30, 45 minutes.

  5. The appointment is in Estudio Brisa's calendar.

Illustrative example; the business and the details are fictitious.

Frequently asked questions

Does the assistant give medical advice?

No. It books, informs from your practice profile and hands over to a person. Emergencies go to the emergency number and the person on call, with no triage.

What do the reminders say?

They are neutral: date, time and place, with no specialty or reason for the visit.

Can patients book from Google Maps?

The booking button on Google Maps does not cover healthcare appointments, so patients book by phone, WhatsApp, email or your website chat, straight into your calendar.

How are payments handled?

Deposits and session fees go to your own Stripe account through a payment link.

Can it book in my practice management software?

Yes. It checks real open slots and creates, moves or cancels appointments in your practice software.

Can it invite patients back for a check-up?

Yes. It sends each patient due for a check-up a neutral invitation and books the appointment.

How is my customers' data handled?

Each solution asks for what its task needs. The data is handled to comply with data protection law worldwide, is not sold or passed on, and is not used to train AI models. A data processing agreement is part of your sign-up.

How long does it take to go live?

Most of the work is your business profile: about 15 minutes. Then you connect your calendar and your phone line and test the assistant before your customers use it. Some solutions you connect on your own, usually within 48 hours. Others need one request to the vendor or a one-off data load, and we help you with it.

What happens when the assistant does not know the answer?

It says it does not know, takes the customer's question in writing and hands the conversation to your team with a reference, so nobody asks twice. You set who takes it, and when.

How many calls can it answer at the same time?

Five. The line answers five calls at the same time, and that number is the same on every plan.

Sources

  1. EUR-Lex, Regulation (EU) 2016/679 (GDPR) ·

  2. EUR-Lex, Regulation (EU) 2017/745 on medical devices ·

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