Country and language: Spain, English

Language

Spain

Other countries

The price depends on the country, not on the language.

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Language

Spain

Other countries

The price depends on the country, not on the language.

Sector

Hotels and tourist lodging

In short

Independent hotels, hostels, rural houses and holiday apartments get an assistant that answers booking requests and guest questions at any hour, in the guest's language. Direct bookings, deposits and pre-check-in happen in the conversation, and night requests reach whoever is on call.

Updated on

Who it is for

Independent hotels and hostels, rural houses, holiday apartments and the managers who run them.

What gets in the way today

  • Direct bookings lost out of hours

    A guest who calls or writes at night and gets no answer books through an online travel agency instead, and the property pays that agency's commission.

  • Guest registration paperwork

    Each guest's details have to be collected and reported to the authorities, and doing it at the front desk slows down every check-in.

    Source: BOE, Royal Decree 933/2021 on guest registration,

  • The same questions, day and night

    Wi-Fi, parking, check-in times and a door that will not open: the same questions arrive at every hour, including when nobody is at the property.

Solutions

Direct bookings with a deposit, written to your PMS

The assistant checks availability and rates in your property management system, creates the booking and sends the payment link for the deposit or the full amount, then records the payment on the booking. It answers by phone, WhatsApp, email, website chat, Instagram, Messenger and SMS. Where your system cannot take bookings from outside, it sends the link to your own booking engine and leaves a note for reception.

Channels
  • Phone calls(main channel)
  • WhatsApp
  • Email
  • Website chat
  • Instagram
  • Messenger
  • SMS
Plan

Office 24h plan

Price on request

Ask about this solution

Rural house and apartment bookings in your calendar

Keeps one Google calendar per house, stays in step with Airbnb and Booking.com through calendar links and asks for your yes before the deposit.

The assistant keeps one Google calendar per house or apartment. Airbnb and Booking.com reservations come in through their calendar links, and your calendar goes back to them the same way, so the dates stay blocked everywhere. When a guest asks for dates, it creates a provisional booking and asks for your yes on WhatsApp before sending the deposit link.

Channels
  • Phone calls(main channel)
  • WhatsApp
  • Email
  • Website chat
  • SMS
Works with
  • Google CalendarSign in with Google Calendar
  • AirbnbOptionalWorks alongside Airbnb through its calendar link
  • Booking.comOptionalWorks alongside Booking.com through its calendar link
Setup

Easy setup

You connect it on your own, usually within 48 hours.

Plan

Reception

See prices

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Pre-check-in and guest registration

Collects each guest's details before arrival, writes them to your PMS for the report to the authorities and charges the balance by link.

Three days before arrival, the assistant reminds each guest by WhatsApp, email or SMS and collects their details through the website chat or by email, where identity documents can be sent. It reads the photo of the document only to extract the fields and then discards the image. It writes the record to your property management system, which sends the registration to SES.HOSPEDAJES, and charges the balance or the tourist tax by link.

Channels
  • WhatsApp(main channel)
  • Email
  • Website chat
  • SMS
Plan

Module of the Office 24h plan

Price on request

Ask about this solution

24h stay assistant

Answers guests from your property profile and FAQ at any hour, turns night requests into an alert for whoever is on call and charges extras by link.

The assistant answers guests at any hour from your property profile and FAQ, on WhatsApp, the phone, voice messages, SMS, website chat, email, Telegram and iMessage. It works with the profile and FAQ alone; with your property management system connected, it also recognises the guest from the booking. Night-time requests become an alert, with a reference, for the person on call, and extras such as a late check-out are charged by link.

Channels
  • WhatsApp(main channel)
  • Phone calls
  • Voice messages
  • SMS
  • Website chat
  • Email
  • Telegram
  • iMessage
Plan

Reception 24h plan

Price on request

Ask about this solution

Replies to booking-site messages through your PMS

Reads each message from Airbnb or Booking.com through your property management system and replies in the booking site's own inbox.

Your property management system tells the assistant when a guest writes on Airbnb or Booking.com. The assistant reads the booking, replies through your system and the answer goes out in the booking site's own messaging, so guests get a reply in minutes at any hour. Anything outside your rules, such as a refund request or a complaint, goes to your manager.

  • Booking-site messages through your PMS
Channels
  • WhatsApp(main channel)
  • Email
Plan

Office 24h plan

For managers with a large portfolio of properties: Multi-site plan

Price on request

Ask about this solution

Reviews after the stay, with replies you approve

Asks every guest for a review after check-out, sends complaints to your manager and replies to Google reviews only with your confirmation.

After check-out, the assistant thanks every guest and asks for a review. Complaints go to your manager instead of waiting for a public review. It drafts replies to your Google reviews and publishes each one only after you confirm it. Replying from the assistant needs a one-time approval from Google for your Business Profile, which we handle with you.

Channels
  • WhatsApp(main channel)
  • Email
  • SMS
Plan

Module of the Reception 24h plan

Price on request

Ask about this solution
All sectors

From message to action

A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.

Website chatEstudio Brisa21:47

  1. 21:47

    Customer

    Hi, can I book a 45-minute appointment tomorrow morning?

  2. AI assistant

    Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?

  3. Customer

    9:30, please.

  4. AI assistant

    Done: tomorrow at 9:30, 45 minutes.

  5. The appointment is in Estudio Brisa's calendar.

Illustrative example; the business and the details are fictitious.

Frequently asked questions

Does it work without a property management system?

Yes. The stay assistant answers from your property profile and FAQ alone. With a property management system connected, it also recognises the guest and reads the stay's details.

Can it take direct bookings?

Yes. With your property management system connected, it checks availability and rates, creates the booking and sends the deposit link. Rural houses and apartments can run on Google Calendar instead.

Does it answer messages from Airbnb and Booking.com?

Yes, through your property management system: the reply goes out in the booking site's own messaging.

Which languages does it speak?

It replies in the guest's language, among the languages set up, by phone and in writing.

Can guests register before they arrive?

Yes. Before arrival it collects each guest's details and writes them to your property management system.

What happens to guest requests at night?

They become an alert, with a reference, for the person on call.

How is my customers' data handled?

Each solution asks for what its task needs. The data is handled to comply with data protection law worldwide, is not sold or passed on, and is not used to train AI models. A data processing agreement is part of your sign-up.

How long does it take to go live?

Most of the work is your business profile: about 15 minutes. Then you connect your calendar and your phone line and test the assistant before your customers use it. Some solutions you connect on your own, usually within 48 hours. Others need one request to the vendor or a one-off data load, and we help you with it.

What happens when the assistant does not know the answer?

It says it does not know, takes the customer's question in writing and hands the conversation to your team with a reference, so nobody asks twice. You set who takes it, and when.

How many calls can it answer at the same time?

Five. The line answers five calls at the same time, and that number is the same on every plan.

Sources

  1. BOE, Royal Decree 933/2021 on guest registration ·

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