Messages
€49 a month
€59.29 with VAT (21%)
Included every month
- 100 messages
Beyond what is included
- €0.08 per extra message
Restaurants
Your restaurant takes reservations by phone, on WhatsApp and from Google Maps.
The assistant answers 24 hours, checks the capacity of each sitting, writes each booking to the Google Calendar you already have on your phone, and can ask for a deposit on busy nights.
- Reservation calls answered during service
- Capacity checked for each sitting
- A Reserve button on Google Maps
WhatsAppCasa LolaSaturday · 11:20
- CustomerHi! Do you have a table for six on Saturday at 21:30? One of us is coeliac.
- AI assistantHello, this is the automated assistant of Casa Lola. Yes, I have a table for six on Saturday at 21:30, and I have noted the coeliac guest for the kitchen.
- AI assistantFor groups of six we ask for a deposit of €10, which is taken off the bill. Shall I send you the payment link?
In short
The 24h restaurant reservation line answers calls, WhatsApp, email and website chat at any hour, checks the capacity of each sitting and writes every booking to the Google Calendar you already have on your phone. Allergies and special requests are noted for the kitchen.
Updated on
At a glance
- For whom
- Restaurants, bars and cafés that take table reservations by phone, WhatsApp or on Google Maps.
- What it does
- Answers reservation requests at any hour, checks each sitting's capacity and writes the booking to Google Calendar.
- Channels
- Phone calls, WhatsApp, Website chat and Email
- Works with
- Google Calendar and Reserve with Google
- Getting started
- Connect Google Calendar, set your sittings and tables, and switch on the Reserve button.
- Price
- From €49 a month · VAT not included
Where reservations get lost
The phone rings in the middle of service
When the room is full nobody can pick up, and a guest who cannot get through books another restaurant.
Reservations in a notebook or a personal WhatsApp
Bookings written in different places give the same table twice, and nobody sees the whole evening at a glance.
Tables left empty
A group that does not turn up on a Saturday night costs a full table. Without a confirmation or a deposit, you find out too late.
How it works
- Step 1
Connect your calendar
Sign in with Google to connect Google Calendar, and forward your number or take a new one. Each reservation will appear there, on your phone.
- Step 2
Set your sittings and tables
Tell the assistant your opening hours, sittings and how many guests fit in each, and whether you ask for a deposit for large groups.
- Step 3
It answers and books
The assistant answers, offers a time with room, notes allergies and special requests, and writes the booking; you get a notice. Guests can also book with the Reserve button on Google Maps.
From message to action
A message arrives after hours. The AI assistant replies and acts in your system; for example, making the booking.
Website chatEstudio Brisa21:47
- 21:47
Customer
Hi, can I book a 45-minute appointment tomorrow morning?
AI assistant
Hello, this is the automated assistant of Estudio Brisa. Tomorrow I have 9:30 or 11:00. Which suits you?
Customer
9:30, please.
AI assistant
Done: tomorrow at 9:30, 45 minutes.
The appointment is in Estudio Brisa's calendar.
Where your guests reach you
Your restaurant answers on each channel guests use.
- Phone calls(main channel)Calls are answered with your restaurant's name, in the guest's language.
- WhatsAppReservations confirmed in the same chat.
- Website chat
- EmailGroup and event requests answered by email.
- Book button on Google Maps
What a reservation looks like
- WhatsAppCasa LolaSaturday · 11:20
- CustomerHi! Do you have a table for six on Saturday at 21:30? One of us is coeliac.
- AI assistantHello, this is the automated assistant of Casa Lola. Yes, I have a table for six on Saturday at 21:30, and I have noted the coeliac guest for the kitchen.
- AI assistantFor groups of six we ask for a deposit of €10, which is taken off the bill. Shall I send you the payment link?
- CustomerYes, send it, thanks.
- AI assistantHere is the link. As soon as the deposit is paid, your table is confirmed and you get a message.
The booking waits for the deposit, then goes into the restaurant's calendar with the allergy noted.
Illustrative example: the business, the people and the amounts are fictitious. - Phone callsCasa Lola19:05 · 58 s
- AI assistantCasa Lola, you are speaking with the restaurant's automated assistant. How can I help?
- CustomerHi, do you have a table for two tonight around nine?
- AI assistantI have a table for two at 21:15 tonight. May I have a name for the booking?
- CustomerYes, under Miller, please.
- Booked in Google Calendar: tonight 21:15, two guests, Miller, in English.
The assistant answers in the guest's language and writes the booking to the calendar.
Illustrative example: the business, the people and the amounts are fictitious.
Works with what you already use
Reservations go into Google Calendar, and the Reserve button on Google Maps sends bookings from Search and Maps straight to the same calendar.
- Google CalendarSign in with Google Calendar
- Reserve with GoogleWe switch it on for you from your Google profile
+Thousands of possible integrations
Already on CoverManager?
The same assistant can check availability and record bookings directly in CoverManager. That connection needs an access key that CoverManager issues to each restaurant on request, so we look at it with you case by case.
See «Phone and WhatsApp reservations in CoverManager» in our cataloguePlans for your restaurant
Choose the plan that fits the reservations your restaurant takes each month. The prices come from the price list of your country.
Reception
Recommended
24h Line
€99 a month
€119.79 with VAT (21%)
Included every month
- 100 messages
- 200 minutes of calls
- 1 phone number
Beyond what is included
- €0.08 per extra message
- €0.35 per extra minute of calls
- €0.25 a minute while a call is passed to a person
Complete
€149 a month
€180.29 with VAT (21%)
Included every month
- 120 messages
- 250 minutes of calls
- 1 phone number
- Day-before confirmation included
Beyond what is included
- €0.08 per extra message
- €0.35 per extra minute of calls
- €0.25 a minute while a call is passed to a person
Add-ons
Day-before confirmation
The day before each appointment, your customer gets a message asking them to confirm it.
- 100 appointments a month included
- €0.40 per extra appointment
By plan
- Messages+€39 a month
- 24h Line+€39 a month
- CompleteIncluded
Custom solution
Does your business run on its own system, or on one that is not on our list? We can connect it too. We quote the integration work before we start, and the solution then runs on the plan you choose.
Conditions
- No setup fee
- No minimum term
- 14-day free trial
- Cancel any time
- You set a monthly spending cap
VAT not included
Under each monthly price you also see the amount with 21% VAT.
In the Canary Islands, Ceuta and Melilla VAT does not apply: IGIC or IPSI is charged instead.
No surprises at the end of the month
You see your usage in your panel and set a monthly spending cap. At 80% of the cap you get a notice. If the cap is reached, the conversations go to your business: callers hear a recorded message with your contact details, and nothing more is billed that month.
- Each booking made through the Reserve button on Google Maps counts as one message of your plan.
Today and with the reservation line
| — | Today | With the reservation line |
|---|---|---|
| Calls during service | Unanswered | Answered and booked |
| Where bookings live | Notebook, WhatsApp and memory | One calendar on your phone |
| Capacity per sitting | Checked by eye | Checked for every booking |
| Large groups | No guarantee | A deposit by link, if you want one |
| Google Maps | A phone number only | A Reserve button |
Questions from restaurants
Do my guests know they are talking to an assistant?
Yes. In its first reply the assistant says it is your restaurant's automated assistant, and guests can ask for a person at any time.
Can it handle large groups?
Yes. You set the largest group it can book by itself; larger groups and events are passed to you with everything the guest asked for.
What about allergies and special requests?
The assistant asks and notes them in the booking, so the kitchen sees them. It never gives medical advice.
Who collects the deposit?
You do. The payment link is for your own account, and the card number never passes through the chat.
I already use CoverManager or TheFork. Can I keep it?
Yes. With CoverManager, the assistant can record bookings there once CoverManager issues your restaurant's access key. A connection to TheFork is available on request. In both cases, tell us and we look at it with you.
Can it answer tourists?
Yes. It answers in the guest's language, among the languages set up for your restaurant.
Can I keep my restaurant's number?
Yes. You forward your number to the assistant, always or only when you do not pick up, or you take a new number for it.
Why restaurants can rely on it
- Your guests' data is handled to comply with data protection law worldwide
- The assistant always says it is an assistant
- Reservations stay in your calendar
- Deposits go to your account, never through the chat
- How we look after data
Operated by AD Caldas Innotec SA, the company named in the legal notice.
Stop losing reservations during service
Set up the reservation line, connect your calendar and let the assistant take the next booking.